Member Service Representative - KT
职位描述
Member Service Representative (KT)
Location: Jalan Raja Chulan, Malaysia
Ref: MLM Corporation
Salary: RM 2500 - RM 3500
Job Type:
Permanent
The Company
-(Protected)
The Role
Job Scope:
- Interact with Customers: Member Service Representatives take calls or greet members in-person to respond to their needs and concern. They deliver high-quality customer service, listening to members’ requests and working to find the appropriate solution.
- Process Transactions: Member Service Representatives process and audit transactions, including payments via credit card.
- Investigate and Resolve Complaints and Concerns : When faced with member complaints, Member Service Representatives work to provide a solution. They interact with internal resources to identify the issue, respond to concerns and follow up with a satisfactory resolution in a timely and affective manner.
- Provide Information: Member Service Representatives are responsible for providing ongoing education and information to members in regards to the organization’s benefits, policies and procedures. They must be aware of all of the organization’s services and processes to provide accurate information.
Skills:
Experience:
- Good verbal and written communication
- Computer Office Skills (i.e., Microsoft Office Outlook Email )
- Ability to multi-task under competing deadlines
- Ability to problem solve from start to finish and be knowledgeable
- Strong organizational skills
Experience:
- 2 years’ customer service experience
- 2 years’ experience in Retail and/or other Industry
- credit card handling experience with high volumes of transactions
- Education:
- Diploma or equivalent
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我在此授权HR FIRST，其关联公司，员工或客户对我进行就业背景调查，该评估仅用于评估我的就业目的。
我在此声明，就本人的知识，信息和信仰而言，我在本申请中提供的信息以及我的简历中的信息均属实。我同意并接受，如果本声明或其任何部分和我的简历是虚假或不正确的，人力资源第一，其关联公司，员工或客户在我受雇后不会对我的工作终止负责。
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