IT Software Support
- By HR First
- •
- 27 Jul, 2018
Location:
Bangsar South, KL
Ref: MNC Company
Salary: RM 6000 - RM 9000
Job Type: Permanent
Company Name:
The Company- (Protected)
- To provide hardware & IT Support to internal & branch office at Pekan
- Provide Sales & Marketing Support and After Sales Departments and to provide technical assistance to any client or dealer on relevant dealer application software. The technical assistance covers technical advise, VPN installation to connect dealer & site office and provide support on dealer application only and it DOES NOT cover dealers’ local IT infrastructure and other non-company application.
- Application of user account and ID for new hired staff.
- To attend to any feedback and troubleshooting problems which is IT related.
- Degree in Computer Science /IT related discipline.
- Min of 5 years experience in related field and experience in software support
- Strong knowledge in IT.
- Familiar with PC/MS Office, able to troubleshoot IT related problems and carry out maintenance tasks.
- Good grasp of English
- Good understanding of MS SQL and dealer system.
- Able to communicate across all levels
- Good planning, organizing, problem solving and negotiation skills.
- Resources and able to handle multiple tasks and assignments indepently
DMS ( Dealer Management System )
- To coordinate with the appointed vendors for DMS and support providers.
- Provide technical Support of DMS to end users
- Level 1 user support & roll out DMS to dealer personnel and coordination with vendor on application support,software updates and configuration
- To support DMS users in trouble-shooting, training, process documentation, liaising with vendor and DMS system administration.
- Assist in business process and any IT audit compliance
- DMS development: gap/fit analysis, feasibility study, scripting and report creation. Level 1 user support & roll out company DMS applications and coordinates with Level 2 / 3 on application support, software updates and configuration support.
- Liaise with Level 2 support and feedback resolution to user.
- Updating user manual and provide in house system training to user.
- Handling change request by users
- Assessment on user requirement, providing system workaround by showing user on know-how basis, advise user based on current business process
- By providing users with a functional and technical point of view on the requirement, informing users of the effects, giving usersexposure to available functionality/features and assessing what is necessary development (cost/benefit assessment)
- Conduct feasible study with users
- Escalation of user problems
- Application of DMS user account and ID for new staff and dealer staff.
- To attend IT conferences and IT Training for the benefits of company.
- To contribute to all company and dealer IT roll-outs
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